-These terms and conditions form part of your agreement with Wellbeing-Performance.
-Your agreement with us is made up of your completed and signed Personal Training agreement
form.

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These documents together form a legal agreement between us, so please make sure that you
read them carefully and understand them. If you have any questions, please contact
info@wellbeing-performance.co.uk .

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Purchasing Sessions and Bookings

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-Session purchases can be made in person or on-line during a consultation.
-Session bookings must be made with the Personal Trainer who will contact you.

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Payments

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-All payments must be made in full, either in person or online during a consultation.
-All payments must be made in full prior to any sessions being undertaken.

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Direct Debit Payments for Personal Training

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-Direct debit is available for Personal Training pack purchase options only.
-All direct debit Personal Training sessions must be used within the calendar month to which
they relate. Any such sessions not used within the calendar month will be lost without any refund
and may not be carried over into the following months.

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-There is a 3-month minimum commitment to all direct debit Personal Training pack purchase
options. The 3 full months must be completed before you will be entitled to cancel any sessions
or any refund payments can be made.

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-To ensure your direct debit starts by the 1st day of the following month, you will need to have
completed this agreement online or to have signed and submitted this agreement in person, in
either case by the 15th day of the current month.

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-Payment will be taken on the 1st day of the month, unless there is a different agreement.

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Session Cancellations

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-We require a minimum of 24 hours’ prior notice of any cancellation of any Personal Training
sessions. This can be made directly through email, message or call. If you do not provide a
minimum of 24 hours’ prior notice, you will lose that session and no refund will be made to you.

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-Any rearranged cancelled sessions will be at a time mutually agreed between you and the
Personal Trainer.

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Cancellation of Ongoing Training

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-If you have completed 3 full months of direct debit Personal Training and you choose to finish
your sessions going forward, you must notify Wellbeing Performance by email.

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-If you want to cancel your direct debit you must tell us before the 15th day of the month.
Lateness

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-If your Personal Trainer is more than 10 minutes late for your session you will be entitled to a
complimentary session, along with any remaining time you still have for that session.

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-If you are late for your session, your session will be reduced in accordance with that time. If you
are more than 25 minutes late, your Personal Trainer may choose to cancel the session and you
may lose that session, in which case no refund will be made.

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Expiry and Extensions

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-All Personal Training packs purchase options have a 90-day expiry, after which time any unused
sessions will be lost and no refund will be made. This is to ensure we deliver all your required
sessions to enable you to achieve your goals.

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-To extend your Personal Training packs you must contact info@wellbeing-
performance.co.uk ; we will ask you to provide proof of pregnancy, serious illness, serious injury
otherwise extensions will not be accepted.

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Refunds

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-We do not offer refunds on services purchased. Any Personal Training, Direct debit, Memberships or
Tickets to events will not be refunded. We are happy to consider options to change the tickets/Packs
to another person and/or the date, but this is at the discretion of Wellbeing-Performance director.

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